Ability to be empathetic and handle the team and beneficiaries maturely as the role would involve supporting the needy families.

Reporting to: Program Lead - East

• Admissions and Discharge procedures to be observed
• Updating patient files.
• Weekly and Monthly Reports to be generated
• Supervise Daily Reports are accurate and sent timely.
• Update MIS
• Oversee Maintenance of registers
• Overall supervision of Centres
• Observe daily cleaning and maintain record as per infection control manual
• Implementation of Values
• Assisting occupancy team with accurate data.
• Visitor Management
• Ensure activities are planned and executed- for children and families
• Guide Supervisors
• Meeting with families regularly to ensure that they are settling down, discussion of issues they may face, help and guide whenever needed, ensure the families are comfortable. Plan and conduct community meetings.
• Ensuring that the centre operates within the guidelines of this manual and approved standard operating procedures.
• Conduct team meetings to ensure smooth operation of centre
• Caring for Families
• Proactively guiding families as the child undergoes his / her medical treatment.
• Referring patients to the VG Fund, and other applicable funds.
• Talk to the families every day and take an update on the child’s progress on the treatment / discuss any issues with the parents and wherever required refer them to the Counsellor.

 Qualification and Experience

• A Female candidate with a Masters in Social Work/Management/Social Sciences, who has a background of working in social sector/healthcare/early childhood schools, worked in a team, have good Interpersonal, Counselling and guiding skills with 4-5 years of experience (preferably in an NGO).
• Excellent communication, proficiency in English and Hindi is a must, and being computer savvy – Word, Excel, and Spreadsheet etc. is essential.

Key Responsibilities

• The CO oversees daily cleanliness and order at Centre, including cupboards and kitchen; supervise housekeeping staff/cleaning of rooms by parent
• Ensures infection control at the centres
• Generally, look after families at centre, and support them in emergencies
• Maintains discipline and monitors that schedules are followed in the centre
• Handles the orientation of new families - explaining rules and regulations on arrival; Managing discharge of families
• Refers families to Centre Lead for counselling
• Provides data and documentation of patients and families for input in MIS, Daily and Monthly Report
• Maintains records and registers at centre
• Works with the Admin. Department to ensure any maintenance work is on schedule
• Provides a list of items required at the Centre to the Purchase Manager in timely manner
• Undertakes distribution of laundry and maintain laundry bills
• Ensures the distribution of starter packs, inventory, donations, rations and supplements
• Uploads selected pictures to the Google Drive
• Ensure centre is ready for visitors; arrange display, flowers, camera

Qualification and Experience

Looking for a Lady with a Bachelors/Masters in Social Work/Management/Social Sciences, who has a background of working in social sector/healthcare/early childhood schools, worked in a team, have good Interpersonal, Counseling and guiding skills with 2-3 years of experience (preferably in an NGO). Proficiency in English and Hindi is preferable, and being computer savvy – Word, Excel etc. is preferable.

Key Responsibilities

• Counselling will take into account the emotional and psychological needs of the beneficiaries and staff
• Help identify, understand and treat behavioural changes attributable to the treatment of disease.

• Counselling Parents on the following occasions: 

1. Induction post 3 weeks
2. During stay as needed by Parents or as recommended by Centre Staff or felt necessary by the counsellor herself
3. Exit counselling just before discharge
4. As and when required after the return

• Counselling beneficiaries on behavioural issues brought to the counsellor’s notice or any medical or other need of the beneficiaries.
• Is responsible for providing follow up counselling as needed.
• Provides regular feedback to Centre Leads to help them handle situations in the centre.
• Conducts group sessions to guide common problems faced by families.

• Counselling Staff:

1. If behavioural issues have been brought to notice by colleagues/ seniors or families 
2. If the staff has their own emotional needs

• Documentation

1. The counsellor shall also complete documentation after every counselling session in the expected format in the way that such information can be easily retraced to as and when required, fully bearing in mind the aspect of confidentiality,
2. Submits regular detailed reports

Desired Competencies

• Excellent and fluent in written, oral communication skills in English, Hindi, Marathi.
• Good written and verbal presentation skills
• Sound knowledge of computer applications, including excel, PowerPoint, Mail champ
• Bent of mind for understanding social issues
• Ability to work independently, without constant direction
• Ability to identify work
• Relationship building (inter-personal skills)
• Strong execution mind set

 Key Responsibilities:

• A waitlist review for all Chennai hospitals.
• Enroll new patient data in the waitlist. For all the hospitals in Chennai.
• Documents must be checked upon admission.
• Update blood group information for patients and staff.
• Admit the patient - visit the hospital to get more information
• Sending the transferee patient's email to the center staff and the operations team.
• Bereavement support for family in hospital, visit to hospital, helping family with paper work, coordinate with the centre staff.
• Medicine Requirement. If this is for on treatment families, checking balance in account (all hospitals) and planning in advance for treatment.
• Grievance - Track and update grievance phone calls. Closing the loop and reporting it.
• Follow up - Off treatment patients exit feedback and updates. The information needs to be shared with local team, ensure they update in MIS and close the loop where required.
• Monthly Report for returnee tracking sheet.